If you don’t answer your phone then you do not deserve to have those customers. This demonstrates a poor service culture and shows the kind of service, your customers will get.
Here are the 5 habits a small business champion should have;
- Be Dependable, Be Accurate
It is highly important to create a brand reputation and to be consistent in your messages. Inaccurate information about your company will raise scepticism and drive customers away.
- Your Business Has a Story –Tell It
Your website should tell the story of your business and your smart phone is the tool you need to help transmit it. Take photos, record videos, and share.
- Web Design Matters
Use call to action and tell visitors what you want them to do on your site. Ensure you have all relevant information, including a physical address, email, phone contact placed on your site. Your site should be sleek and inter phase friendly.
- Answer Your Phone
Your phone etiquette must be top class and very friendly.
- Social Media Best Practices
Make maximum use of the social media to engage your customers and develop it to a community. Tell intriguing stories, post offers and share motivational quotes.